Q2.1) Are you protected by firewall?
2.1) For computers behind a firewall or proxy server, TCP/UDP outgoing ports 8044 and 443 must be open, given that the user's computer can make socket connection to our servers via the proxy server. If you have any questions about the setting, please contact our Customer Service Hotline at (852) 2186 8685 / (852) 2186 8268 or e-mail us at email@example.com
Q2.2) File corruption?
2.2) Please follow the steps to clear the corrupted files and the program will reload the files again.
Step 1: Reach Internet Option in Internet Explorer.
Step 2: Delete the Temporary Internet Files.
Step 3: Click the button "OK" in the bottom of the Internet Option. And the corrupted files will be cleared.
Q2.3) Files in VM may be crash.
2.3) Reinstall the Microsoft Virtual Machine.
You may download it here: http://220.127.116.11/vmdownload/msjavx86.exe