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MEITUAN-W Optimizes Algorithm Governance to Safeguard Riders’ Legitimate Rights and Interests
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MEITUAN-W (03690.HK) announced that, addressing issues strongly raised by riders, it will promote a shift in its algorithms from an "efficiency-first" approach to a "people-oriented" model, with the aim of effectively safeguarding riders' legitimate rights and interests and enhancing their sense of gain, happiness and security. MEITUAN-W also optimized mechanisms related to order dispatching, pricing, and performance assessment penalties, including the introduction of penalty exemptions for late deliveries and enhanced support for new riders. In addition, the company refined estimated delivery times and compensation mechanisms. Through algorithm calibration and functional enhancements, it will use technological means to guide riders to arrange rest time reasonably, making delivery schedules more balanced and humane. Going forward, MEITUAN-W will continue to optimize algorithms related to pricing, time estimation and route standards. It will implement measures such as canceling fee deductions on late delivery, refining service score rules and conducting algorithm consultation sessions. The company will also explore automatic identification and time compensation for complex delivery scenarios, as well as dynamic compensation for "difficult-to-deliver" orders, with the goal of continuously enhancing riders' delivery experience and improving user service quality, thereby advancing progress in algorithm governance. Auto-translated by AI This article was automatically translated by AI, the original language version should be considered the authoritative version. AASTOCKS.com Limited does not guarantee its accuracy or completeness and accepts no liability for any damages or losses arising from the use of this translation. More Details
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