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Cainiao HK Trials Open Self-Service Pickup at 2 Stations
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Effective April 2025, Cainiao Hong Kong will pilot an "open self-pickup point" model at two stations respectively in Tseung Kwan O and Tsuen Wan, offering self-service parcel collection.

Users can retrieve parcels from station shelves using a pickup SMS, scan the parcel, and verify their phone number with an on-site scanner to complete the process.

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According to the responsible person, self-service pickup has increased collection speed by 50% compared to regular operations.

Two additional open self-pickup points will be introduced in May 2025.
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