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JD-SW: Post-sale Refund Can Now be Paid w/ Unsettled Purchase Money, Instead of Locking Merchant's Deposit
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JD-SW (09618.HK) announced that it has recently made a series of revamps to address the experience pain points in the order cancellation and post-sale chain. The updates will be online in phases. The new features include cancelling orders for just some products in the order, and allowing the merchant to refund in post-sale scenarios before confirmation of good receiving. Jingmai's (JD's merchant dashboard) order cancellation and merchant-initiated post-sale refund functions will be integrated into the "integrated post-sale workbench" function. Customers can now change the amount of refund money demanded in the order cancellation scenarios. Post-sale refunds can be made with the unsettled purchase money of the goods without freezing the temporary security deposit of merchants. AAStocks Financial News |
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