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Tencent Yuanbao: User Insult Incident Caused by Model Anomalies w/ No Manual Reply Involved
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In response to reports from users who claimed to have been verbally abused by TENCENT (00700.HK)'s AI assistant, Yuanbao, while conducting code modification and beautification, Tencent Yuanbao issued a public apology under the relevant posts.

After reviewing logs, the Company confirmed the incidents were unrelated to user operations and did not involve manual reply, attributing the situation to low-probability model anomalies, the Company added.

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During content generation, the model may occasionally produce unexpected errors. The Company has initiated internal investigations and optimizations to prevent similar occurrences.
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