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Manulife HK, BOC Life, China Life (Overseas) Join IA's AI Cohort Programme as Key Participating Insurers
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Manulife Hong Kong, BOC Life and China Life (Overseas) joined the Insurance Authority's AI Cohort Programme (AI Cohort) as new key participating insurers, bringing the total number of key participants to 10 since August 2025. As one of the key participants under the programme, BOC Life said it has initiated the establishment of a dedicated AI Center of Excellence, aiming to drive the implementation of innovative solutions and address operational pain points. Through resource sharing and experience exchange, it also seeks to support local start-ups and foster the development of the innovation and technology ecosystem. Manulife Hong Kong stated that it is accelerating the integration of AI into its core business processes to enhance customer experience and operational efficiency. Application areas cover distribution, customer experience, underwriting and claims. Recent major initiatives include the launch of an AI customer assistant providing 24/7 bilingual support and faster information services. Auto-translated by AI This article was automatically translated by AI, the original language version should be considered the authoritative version. AASTOCKS.com Limited does not guarantee its accuracy or completeness and accepts no liability for any damages or losses arising from the use of this translation. More Details
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