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CN Consumers Association Issues Online Gaming Consumption Alert for Involvement of Unauthorized Large Top-ups by Minors
Recommend 11 Positive 17 Negative 9 |
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The China Consumers Association (CCA) recently received complaints from consumers regarding a game operated by a certain company in Shanghai, where minors made large top-ups without parental consent, Beijing Daily reported. The minors involved in the complaints mostly obtained their parents' payment passwords through methods such as peeking or secretly filming. They took advantage of moments when their parents were busy with work and not paying attention to their phones, using their parents' phones or idle family phones to continuously top up, with the average amount involved in the complaints reaching RMB2,551.57 (statistics from August 1, 2025, to December 10, 2025). To protect the legitimate rights and interests of minors and consumers, guide the healthy development of the online gaming industry, and promote family harmony, the CCA, in conjunction with the China Society of Market Supervision (CSMS), issued a consumption alert. The demands for refunds by parents for unauthorized top-ups by minors should be given high attention; the complaint handling mechanism should be improved; the refund service process be optimized; customer service complaint handling capabilities be enhanced; and consumer demands promptly be responded to. For cases with sufficient evidence proving that large top-ups were indeed made by minors without parental consent and beyond their cognitive and payment capabilities, refunds should be processed actively in accordance with laws and regulations, without procrastination or delay. AASTOCKS Financial News Website: www.aastocks.com |
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