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FWD Hong Kong Achieves 95% Successful Claims Rate in 2025
Yu Pak-kin, Chief Product Proposition and Healthcare Officer of FWD Hong Kong and Macau, said that 2025 was a highly significant year for FWD Hong Kong. In the first three quarters...
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FWD Hong Kong Achieves 95% Successful Claims Rate in 2025
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Yu Pak-kin, Chief Product Proposition and Healthcare Officer of FWD Hong Kong and Macau, said that 2025 was a highly significant year for FWD Hong Kong. In the first three quarters of 2025, first-year premium (FYP) of new business surged 93% YoY, compared with the industrys average growth of 56%. Annualized new business premiums rose 74% YoY, versus the industrys average increase of 43%. The companys business scale continued to rank among the top five pan-Asian insurers in Hong Kong.

According to the newly released "FWD Hong Kong 2025 Claims Report", the overall successful claims rate reached 95% last year, while the reimbursement ratio for Voluntary Health Insurance Scheme (VHIS) Standard Plans stood at 99%, providing customers with comprehensive protection.

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He noted that in 2025, FWD Hong Kong maintained balanced development across its two major segments of health protection and wealth management. Health protection products accounted for approximately 60% of total policy count, while wealth management products made up 40%. In 2026, the development strategy for health protection products will continue to be guided by market insights and customer needs.

He added that FWD is the first insurer in the market to offer both protection-focused and savings-focused Indexed Universal Life (IUL) products. Demand for IUL from high-net-worth customers has demonstrated solid growth momentum, in line with expectations. Taking the agency channel as an example, IUL and participating life products currently each account for roughly half of life protection sales. The current development approach is to pursue a dual-track strategy, with "continuous optimization" and upgrades for IUL products expected in 2H26. (ha/da)



This article was automatically translated by AI, the Chinese version should be considered the authoritative version. AASTOCKS.com Limited does not guarantee its accuracy or completeness and accepts no liability for any damages or losses arising from the use of this translation.

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